Effective Date: September 28, 2026
1. Introduction and Acceptance of Terms
These Terms of Service (the “Terms”) govern your access to and use of the services provided by Maple Haven Dog Hotel Inc., a dog-hotel business located at 1240 W 75th Ave, Vancouver, BC V6P 3T9, Canada (“Maple Haven Dog Hotel Inc.”, “we”, “us”, or “our”).
By booking, visiting, dropping off, picking up, or otherwise using our services for any dog, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, do not use our services.
You represent and warrant that you are at least the age of majority in your province or territory of residence and have the legal authority to enter into this agreement on behalf of yourself and, where applicable, any other owner or guardian of the dog.
2. Scope of Services
Maple Haven Dog Hotel Inc. may provide the following services, subject to availability, suitability of the dog, and applicable health and safety requirements:
- Overnight dog boarding;
- Private suite accommodation;
- Daily supervised playtime;
- Feeding and medication support;
- Grooming and bath services;
- Puppy and senior dog care;
- Pickup and drop-off arrangement.
We reserve the right to refuse, suspend, or discontinue services at any time if, in our sole discretion, a dog presents a risk to itself, other animals, staff, or property, or if the dog’s condition is not suitable for our facility or programs.
All services are provided in accordance with our operational policies, any intake form, reservation confirmation, care instructions, and any health or behavior requirements communicated by us from time to time.
3. User Obligations and Responsibilities
You agree to provide complete, accurate, and current information regarding the dog and its care needs, including but not limited to:
- Vaccination status and veterinary records as requested;
- Known medical conditions, allergies, behavioral concerns, and aggression history;
- Feeding instructions, medication schedules, and special handling requirements;
- Emergency contact information and the contact details of the dog’s veterinarian;
- Any restrictions or considerations related to age, mobility, anxiety, or socialization.
You represent and warrant that:
- The dog is fit for boarding and participation in our services;
- The dog is free from contagious illness, parasites, and infectious conditions, unless disclosed and expressly accepted by us in writing;
- You have full authority to place the dog in our care;
- All information provided to us is true, complete, and not misleading.
You must:
- Deliver and retrieve the dog within agreed times;
- Provide all required items, medications, or supplies, if requested;
- Ensure the dog is wearing identification, if applicable;
- Promptly inform us of any changes in the dog’s health or behavior;
- Pay all fees when due, including additional charges arising from extended stays, special care, or incident-related costs.
You acknowledge and agree that:
- We may use reasonable judgment in caring for the dog if immediate instructions are unavailable;
- We are not a veterinary clinic and do not provide veterinary services;
- In an emergency, we may seek veterinary care at your expense and contact the veterinarian or emergency contact listed by you;
- You are responsible for all veterinary, transport, medication, quarantine, cleaning, repair, and other costs arising from the dog’s stay or conduct, except to the extent prohibited by law.
4. Payment Terms and Conditions
Fees for services will be communicated during booking, on our website, in a reservation confirmation, or in a written estimate. All prices are stated in Canadian dollars unless otherwise indicated.
Unless otherwise agreed in writing, payment is due in full at the time specified by Maple Haven Dog Hotel Inc., which may be prior to check-in, at check-in, or upon invoice issuance. We may require a deposit, pre-authorization, or full advance payment to confirm a reservation.
You are responsible for all applicable taxes, including GST/HST or other taxes required by law.
If payment is not received when due, we may:
- Suspend or cancel services;
- Refuse release of the dog to the extent permitted by law;
- Charge late fees or reasonable administrative fees where permitted by law;
- Recover collection costs, chargebacks, and related expenses incurred by us.
We may revise pricing at any time; however, any confirmed booking will be charged at the rate agreed at the time of confirmation unless otherwise stated.
5. Cancellation and Refund Policy
Cancellations must be made in accordance with our booking policies and any cancellation terms provided at the time of reservation. Different booking types, peak periods, holidays, and promotional rates may have different cancellation rules.
Unless otherwise stated in writing:
- Deposits may be non-refundable;
- Late cancellations and no-shows may be charged in full or in part;
- Early pickup does not automatically entitle you to a refund;
- Refunds, if any, are issued at our discretion and subject to any applicable non-refundable fees, third-party costs, or administrative charges.
If we must cancel or reschedule a service due to safety, operational, weather, or facility-related reasons, we may offer a credit, rescheduled service, or refund, as appropriate in the circumstances and subject to applicable law.
Where permitted by law and consistent with our policies, refunds may be processed to the original payment method within a reasonable period after approval.
6. Liability Limitations
To the fullest extent permitted by applicable law, Maple Haven Dog Hotel Inc. shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, loss of enjoyment, emotional distress, or loss of business, arising from or related to the services.
To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the services or these Terms shall not exceed the amount paid by you to Maple Haven Dog Hotel Inc. for the specific service giving rise to the claim.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for gross negligence, wilful misconduct, fraud, or any other liability that cannot lawfully be limited under Canadian law.
You acknowledge that dog boarding and related services involve inherent risks, including but not limited to injury, illness, stress, escape, property damage, allergic reactions, and interactions with other animals. Subject to applicable law, you accept these risks and agree that Maple Haven Dog Hotel Inc. is not responsible for outcomes beyond our reasonable control.
You are responsible for any damage, injury, loss, or claim caused by your dog, except to the extent caused by our negligence or other liability that cannot be disclaimed under applicable law.
7. Intellectual Property Rights
All content, designs, text, graphics, logos, images, service marks, trademarks, website materials, and other intellectual property used or displayed by Maple Haven Dog Hotel Inc. are owned by or licensed to us and are protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publicly display, transmit, create derivative works from, or otherwise use our intellectual property without our prior written consent, except as permitted by law.
Any feedback, suggestions, testimonials, or ideas you provide to us may be used by Maple Haven Dog Hotel Inc. without compensation, unless prohibited by law, and you grant us a non-exclusive, worldwide, royalty-free right to use such submissions for business, operational, and marketing purposes, subject to applicable privacy laws and any consent requirements.
8. Data Protection and Privacy
We collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws, including, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
Personal information may include your name, contact details, billing information, emergency contacts, and information relating to your dog’s health, care needs, and behavior. We use this information to:
- Provide and manage services;
- Communicate with you regarding bookings, invoices, and updates;
- Maintain records for operational, safety, and legal purposes;
- Respond to emergencies and care for the dog appropriately;
- Meet tax, accounting, insurance, and legal obligations.
We take reasonable safeguards designed to protect personal information against unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure.
By using our services, you consent to our collection, use, and disclosure of personal information as described in our privacy practices and as reasonably necessary to provide the services. Where required by law, we will obtain separate or additional consent.
9. Force Majeure
Maple Haven Dog Hotel Inc. shall not be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, fire, flood, power failure, epidemic, pandemic, labor disputes, civil unrest, war, governmental action, transportation disruptions, or failures of suppliers or utilities.
In such circumstances, we may suspend, modify, or cancel services and will use reasonable efforts to mitigate the effects of the event.
10. Changes to Terms
We may update or revise these Terms from time to time by posting a revised version on our website or otherwise notifying you. The revised Terms will become effective on the date stated in the updated version, unless a later effective date is specified.
Your continued use of our services after the effective date of revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of our services.
11. Applicable Law and Jurisdiction
These Terms and any dispute, claim, or controversy arising out of or relating to them, or to the services provided by Maple Haven Dog Hotel Inc., shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
You agree that the courts located in Vancouver, British Columbia shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or the services, subject to any mandatory consumer protection laws that cannot be waived.
12. Contact Information
If you have questions, concerns, complaints, or requests relating to these Terms or our services, you may contact Maple Haven Dog Hotel Inc. at:
- Address: 1240 W 75th Ave, Vancouver, BC V6P 3T9, Canada
- Email: [email protected]
- Phone: +1 (604) 782-4691
13. Severability Clause
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or other competent authority, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect to the fullest extent permitted by law.
If a provision is unenforceable, the parties intend that it be modified to the extent necessary to make it enforceable while preserving its original intent as closely as possible under applicable law.
Maple Haven Dog Hotel Inc. reserves all rights not expressly granted in these Terms.